Company Overview

ABS INTERNATIONAL is an executive search firm dedicated to serving recruitment needs of well-known and respected clients across various industries. Based in Kalyan, Mumbai, we cater to recruitment and manpower needs globally. We specialize in placing the right talent at the right time across senior, middle, and entry-level positions. Our committed team of HR experts offers distinctive recruitment solutions, ensuring greater success and effectiveness for our clients. For more information, visit www.absinternational.co.in.

Job Overview

We are seeking a highly skilled Team Lead for Tele Callers, specializing in the Banking and Stock Broking industry. The ideal candidate will have between 4 to 6 years of relevant work experience. The role demands effective leadership, superior communication skills, and strong problem-solving abilities.

Qualifications and Skills

• Minimum of 4 years and maximum of 6 years of experience in a similar role.
• Proven leadership skills to manage and motivate a team of tele callers effectively.
• Excellent communication skills, both verbal and written, to interact with clients and team members.
• Strong problem-solving skills to address and resolve any issues that arise during operations.
• Effective decision-making abilities to choose the best course of action in various scenarios.
• Time management skills to ensure productivity and meet deadlines consistently.
• Conflict resolution skills to handle team disputes and client complaints professionally.
• Project management experience to oversee and coordinate telecalling campaigns.
• Team building skills to foster a positive and collaborative work environment.

Roles and Responsibilities

• Lead and manage a team of tele callers, ensuring they meet their performance targets.
• Oversee and coordinate telecalling campaigns, ensuring adherence to schedules and objectives.
• Provide training and support to team members to enhance their skills and efficiency.
• Resolve team disputes and client complaints with a professional approach.
• Monitor team performance and provide regular feedback to team members.
• Maintain communication with clients and ensure their needs are met through effective telecalling strategies.
• Analyze data and report on team performance, making adjustments as needed to improve outcomes.
• Work closely with upper management to align team goals with company objectives.
• Implement best practices for telecalling and continuously seek ways to improve team efficiency and effectiveness.