Job Title: Ticket Booking Executive

Reports to: Team Lead/Manager

Department: Customer Service/Operations

Location: [Madhavaram,Chennai]

Job Summary

We are seeking a highly organized and customer-focused Ticket Booking Executive to join our team. The successful candidate will be responsible for booking tickets, handling customer inquiries, and providing excellent customer service.

Key Responsibilities

1. Ticket Booking: Book tickets for customers via phone, email, or online platforms.

2. Customer Service: Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.

3. Ticket Modifications: Assist customers with ticket modifications, such as changes to travel dates or cancellations.

4. Payment Processing: Process customer payments and handle payment-related issues.

5. Travel Documentation: Ensure that all travel documents, such as tickets and travel itineraries, are accurate and complete.

6. Communication: Communicate with customers, airlines, and other stakeholders to resolve issues and provide updates.

7. Reporting: Generate reports on ticket sales, customer feedback, and other key metrics.

Contact -HR Akash- 7824848607