Job description for an In-House Service Manager role in Medical Device Service:

Job Title: In-House Service Manager - Medical Device Service

Reports to: Director

Department: Medical Device Service

Location: [Madhavaram,Chennai]

Job Summary:

We are seeking an experienced and skilled In-House Service Manager to lead our medical device service team. The successful candidate will be responsible for managing the day-to-day operations of our in-house service department, ensuring timely and effective repair and maintenance of medical devices.

Key Responsibilities:

1. Service Operations Management: Manage the daily operations of the in-house service department, including scheduling, workflow, and resource allocation.

2. Team Leadership: Lead and manage a team of biomedical equipment technicians (BMETs) and other support staff, providing guidance, training, and performance feedback.

3. Customer Service: Ensure excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.

4. Quality Assurance: Implement and maintain quality assurance processes to ensure compliance with regulatory requirements and industry standards.

5. Inventory Management: Manage inventory levels of parts and supplies, ensuring adequate stock levels and minimizing obsolescence.

6. Budgeting and Cost Control: Manage departmental budgets and costs, ensuring effective use of resources and minimizing waste.

7. Compliance and Regulatory Affairs: Ensure compliance with regulatory requirements, including FDA, OSHA, and Joint Commission standards.

8. Continuous Improvement: Identify areas for process improvement and implement changes to increase efficiency, productivity, and customer satisfaction.

Requirements:

1. Education: Bachelor's degree in Biomedical Engineering, Electrical Engineering, or a related field.

2. Experience: 4-7 years of experience in medical device service, including experience in a leadership or management role.

3. Certifications: Certified Biomedical Equipment Technician (CBET) or Certified Laboratory Equipment Specialist (CLES) certification preferred.

4. Skills:

   1. Strong leadership and management skills.

   2. Excellent communication, customer service, and problem-solving skills.

   3. Ability to work in a fast-paced, dynamic environment.

   4. Strong analytical and technical skills.

   5. Proficient in Microsoft Office, including Excel, Word, and PowerPoint.

HR Akash- 7824848607