Job Title: Customer Care Executive

Department: [Sales/Marketing/Customer Service]

Job Summary:

We are seeking a highly motivated and results-driven Telecaller to join our team. The successful candidate will be responsible for making outbound calls to customers, prospects, or clients to sell products/services, gather information, or provide support.

Key Responsibilities:

Sales-focused Telecaller:

1. Make outbound calls to generate leads, qualify prospects, and close sales.

2. Achieve daily/weekly/monthly sales targets.

3. Pitch products/services to potential customers.

4. Handle customer objections and negotiations.

Customer-focused Telecaller:

1. Respond to customer inquiries via phone.

2. Provide product/service information and support.

3. Resolve customer complaints and concerns.

4. Upsell or cross-sell relevant products/services.

General Responsibilities:

1. Maintain accurate records of calls made, sales, and customer interactions.

2. Follow company scripts and guidelines.

3. Stay up-to-date on product/service knowledge.

4. Meet or exceed performance metrics (e.g., call volume, conversion rates).

5. Collaborate with team members to achieve shared goals.

Requirements:

1. Excellent communication and interpersonal skills.

2. Strong persuasive and negotiation skills.

3. Ability to work in a fast-paced environment.

4. Basic computer skills (CRM software, dialing systems).

5. High school diploma or equivalent required; degree preferred.

6. [Industry-specific certifications or experience (if applicable)].

Desirable Skills:

1. Previous telecalling experience.

2. Familiarity with CRM software.

3. Knowledge of sales principles and practices.

4. Fluency in multiple languages (Tamil,Hindi,English).