Company Overview

Aarav Software Services PVT LTD is a trusted partner in managing end-to-end Application Life Cycle & Business Critical Processes. Aarav Software Services is a national and international Information Technology (IT) and Banking Financial Services and Insurance (BFSI) organization focused on delivering smart, next-generation business solutions that help enterprises across the world to overcome their business challenges. The company is headquartered in Mumbai, Maharashtra, employs 1001-5000 people, and operates within the IT Services and IT Consulting industry.

Job Overview

We are seeking a dynamic and motivated Telecaller to join our team at Aarav Global Products & Services Pvt. Ltd. The role is a mid-level position based in Malad, requiring a maximum of 6 years of work experience. This is a full-time employment opportunity where you will be responsible for engaging with potential clients over the phone to drive sales and customer engagement.

Qualifications and Skills

• Excellent communication skills to effectively convey information and engage customers over the phone.
• Active listening skills to fully understand and address customer needs and queries.
• Strong persuasion skills to convince potential clients and close sales.
• Exceptional customer service skills to provide a positive experience to all clients.
• Problem-solving abilities to resolve customer issues and objections effectively.
• Empathy to understand and connect with customer concerns on a personal level.
• Time management skills to handle multiple calls and tasks efficiently during the workday.
• Sales skills to meet and exceed targets through strategic selling techniques.

Roles and Responsibilities

• Contact potential and existing customers to inform them about our services and products.
• Answer questions about the company, its offerings, and address any objections customers may have.
• Generate sales leads by following up on marketing campaigns and cold calling.
• Maintain detailed records of conversations and customer information in the company's CRM system.
• Meet and exceed daily, weekly, and monthly sales targets and objectives.
• Collaborate with the sales team to develop strategies for improving sales and customer satisfaction.
• Provide constructive feedback to management regarding customer needs, concerns, and interests.
• Stay updated with product and service knowledge to ensure accurate information is communicated to customers.