Job Title: International Voice Process

Location: Coimbatore

Benefits: Annual bonus + Shift Allowance + Cab facility + Food

Skill:

Good communication Skills

Flexible to work in night shift

Responsibilities:

• Be in charge of running and managing the BPO /call center facility daily
• Set targets for all other call center agents to meet up with
• Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to
• Understand all organization’s products, services, procedures and guidelines and communicate same to all team members
• Prepare forecasts and budgets for the call center
• Monitor all calls to ensure that due procedures and quality standards are strictly adhered to
• Facilitate and organize training session for all agents and participate in recruitment of new call center agents
• Conduct regular review of all call center agents’ performance and organize training sessions for under performers
• Submit regular reports to management and seek new ideas and strategies to improve performance at the center
• Keep up with trends and happenings in the industry and ensuring adherence to industry standards