Company Overview

7 Apple Hotels & Resorts is a leading SMART value hotel chain in India, with nine properties located in various cities across the country. Our hotels are known for their top-notch amenities and comfortable accommodations, designed to cater to the modern traveler. With a focus on customer satisfaction, we strive to provide a unique and enjoyable experience for our guests.

Job Overview

We are seeking a proactive and customer-oriented Front Office Associate to join our team at 7 Apple Hotels & Resorts. As a Front Office Associate, you will be responsible for providing exceptional guest service, handling check-in and check-out procedures, responding to guest inquiries, and ensuring a smooth operation at the front desk. This is a full-time position based in Jaipur, Rajasthan, India.

Qualifications and Skills

• 1 to 3 years of experience in a similar role, preferably in the hotel industry
• Excellent knowledge about check-in and check-out procedures
• Strong guest handling and communication skills
• Experience with hotel management software is a plus
• Must be a male candidate
• Passion for the hospitality industry and dedication to providing exceptional customer service

Roles and Responsibilities

• Greet and welcome guests in a friendly and professional manner
• Perform check-in and check-out procedures efficiently and accurately
• Handle guest inquiries, requests, and complaints promptly and effectively
• Provide information about hotel facilities, services, and offerings
• Maximize room occupancy and upsell hotel services
• Ensure the front desk area is clean, organized, and well-maintained
• Assist with administrative tasks such as reservation management and guest documentation
• Collaborate with other hotel departments to ensure a seamless guest experience
• Follow all established procedures and policies to maintain a safe and secure environment