·        Installation and configuration of Windows based operating systems (Windows 7,8&10)

·        Software installations and troubleshooting of all types of customer oriented field problems, network setting for TCP/IP and Internet setup.

·        Troubleshooting of all types of Hardware and software applications problems.

·        Configuring & troubleshooting of Desktop/Laptops for L1 levels & Managing backup and recovery.

·        Configuring & troubleshooting of printer, scanner & LAN related issues reported by users

·        Installation and configuring of wireless Data Cards in users laptops.

·        Exposure in Active Directory user creation & deletion

·        Maintenance and Troubleshooting of connectivity problems using Ping, Trace route.

·        Trouble shooting hardware, software & networking problems.

·        User group policies creation & modification

·        Monitoring of virus issues through Symantec Endpoint Protection antivirus.

·        Regular data & mail backup of MS outlook (PST files).

·        Password creation & resetting to end users through remote desktop

·        Good experience in configuring & troubleshooting of MS Outlook 2007/10/13 or Outlook Express

·        Remotely resolving application problems and network problems and mail configurations through net meeting, remote desktop sharing.

·        Resolving tickets with in the SLA which is raised from End User side.

·        Maintaining Assets through Asset Management Tools

·        Recommend new processes and procedures, equipment and software

·         Install, upgrade, support and troubleshoot Enterprise Applications hosted on Windows Server 2000/2003/2008