Company Overview

31 PARALLEL IT & BPO SOLUTIONS PRIVATE LIMITED is a leading BPO company based in Shimla, Himachal Pradesh, India. With a team of dedicated professionals, we provide outstanding customer support services to our clients. Our commitment to excellence and passion for customer satisfaction sets us apart from our competitors.

Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Executive. As a Customer Care Executive, you will be responsible for providing exceptional service to our customers, resolving inquiries and complaints, and ensuring customer satisfaction. This is a full-time position based in Shimla, Himachal Pradesh, India.

Qualifications and Skills

• Excellent communication skills in English, both verbal and written
• Strong problem-solving and decision-making abilities
• Ability to multitask and prioritize tasks effectively
• Good listening and empathy skills
• Patience and resilience to handle difficult customers
• Basic computer knowledge and typing skills
• Ability to work in a team environment
• Previous customer service experience is a plus

Roles and Responsibilities

• Handle incoming customer inquiries and complaints in a professional and timely manner
• Identify and assess customers' needs to achieve satisfaction
• Provide accurate, valid, and complete information to customers
• Follow communication procedures, guidelines, and policies
• Resolve customer complaints by investigating the cause, identifying solutions, and implementing them
• Build sustainable relationships with customers through open and interactive communication
• Provide exceptional customer service to enhance the customer experience
• Keep records of customer interactions, transactions, comments, and complaints
• Manage and resolve customer escalations in a calm and professional manner
• Meet personal/customer service team targets and objectives