Company Overview

[24]7.ai is a global leader in customer engagement solutions. Our intent-driven technologies leverage conversational artificial intelligence to understand customer needs and enhance their experiences. With a focus on automation, we help our clients serve millions of customers and achieve significant improvements in customer satisfaction, revenue growth, and digital adoption.

Job Overview

We are seeking an experienced International Non Voice Processing professional to join our team at 24/7.ai. As part of our customer engagement solutions, you will be responsible for delivering personalized and predictive customer experiences across multiple channels. This is a full-time position based in Bangalore, Karnataka, India, with a mid-level experience requirement of 4 to 6 years.

Qualifications and Skills

• Excellent communication and written communication skills in English.
• Previous experience in international non-voice processing or customer support.
• Strong customer service orientation and problem-solving skills.
• Ability to handle multiple tasks and prioritize work effectively.
• Proficiency in using email and other communication tools.
• Attention to detail and accuracy in data entry and documentation.
• Good interpersonal skills and ability to work in a team environment.
• Flexibility to work in rotational shifts.

Roles and Responsibilities

• Handle non-voice customer interactions and provide efficient and effective solutions.
• Interact with customers via email and other written communication channels.
• Ensure accurate and timely response to customer queries and issues.
• Maintain a high level of customer service while meeting quality and productivity targets.
• Collaborate with teammates and stakeholders to resolve customer concerns.
• Adhere to company policies and procedures for data privacy and security.
• Maintain accurate records of customer interactions and transactions.
• Identify and escalate complex customer issues to senior team members or supervisors.

Benefits

• Free Transport facility both Pick and Drop.
• Life Insurance.
• Medical Insurance
• World Class Facility - Cafeteria, Gym, Sports arena, Amphitheater, Theme based break-out zones

Mega Job Drive

For international voice and Non voice process in [24]7.ai.

Your interview is scheduled on Between at Morning 11 till 3 Afternoon at [24]7.ai Bangalore office.

Address: Prestige Tech Platina, 2, Marathahalli - Sarjapur Outer Ring Rd, Sarjapur, Bengaluru, Karnataka 560087

Mention Kavya (code-099) on top of your resume before coming to office and meet me at the candidate registration desk 

Note

• Contact HR-Kavya (Reference code-099)
• Email : Kavya.Ramesh@247.ai
• Phone: 6383602074