International Voice Processing2
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About the Job
Skills
Company Overview
[24]7.ai™ is a global leader in customer engagement solutions, utilizing conversational artificial intelligence to deliver personalized and effortless customer experiences. Our intent-driven technologies have transformed the operations of the world's largest brands, providing superior digital adoption, customer satisfaction, and revenue growth. With headquarters in Bangalore and over 5001-10000 employees, we continue to revolutionize the advertising services industry.
Job Overview
We are seeking a highly motivated and experienced International Voice Processing professional to join our team at 247.ai. As a crucial member of our customer engagement solutions, you will be responsible for providing exceptional customer experiences through conversational artificial intelligence. This full-time position requires 4 to 6 years of mid-level experience and is based in Bangalore, Karnataka, India.
Qualifications and Skills
- Excellent communication skills in English, both verbal and written.
- Strong logical reasoning and analytical abilities.
- Proven track record in delivering exceptional customer service.
- Experience in handling customer inquiries through voice channels.
- Ability to handle challenging customers and difficult situations with professionalism and empathy.
- Proficient in cold calling techniques and persuasive communication.
- Detail-oriented with excellent organizational and time management skills.
- Flexible and adaptable to changing priorities and business needs.
- Ability to work independently and in a team environment.
Roles and Responsibilities
- Handle international customer inquiries efficiently and confidently through voice channels.
- Utilize conversational artificial intelligence to understand customer intent and provide personalized solutions.
- Deliver exceptional customer service and ensure high customer satisfaction ratings.
- Collaborate with cross-functional teams to resolve complex customer issues and escalations.
- Maintain accurate customer records and provide timely updates.
- Adhere to company policies, guidelines, and quality standards.
- Achieve pre-determined targets and KPIs.
- Continuously enhance product knowledge and keep up-to-date with industry trends and developments.
Benefits
- Free Transport facility both Pick and Drop.
- Life Insurance.
- Medical Insurance
- World Class Facility - Cafeteria, Gym, Sports arena, Amphitheater, Theme based break-out zones
Note
- Contact HR-Kavya (Reference code-099)
- Email : Kavya.Ramesh@247.ai
- Phone: 6383602074
About the company
Industry
Advertising Services
Company Size
5001-10000 Employees
Headquarter
Bangalore
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