Job Overview

We are seeking a Junior Level professional for the MMS BPO International Process with proficiency in German Language. The position is full-time and based in Jaipur. The candidate will be responsible for managing international client calls and ensuring excellent service through efficient process handling and CRM software usage.

Qualifications and Skills

• German language proficiency (Mandatory skill): Essential for effective communication with German-speaking clients and stakeholders.
• Customer relationship management (CRM) software (Mandatory skill): Ability to use CRM tools for managing customer interactions.
• International call handling (Mandatory skill): Skilled at managing and resolving queries from international clients over call.
• Data entry and management: Proficient in accurately entering and managing data to maintain seamless operations.
• Process optimization: Ability to streamline procedures for enhanced efficiency and effectiveness.
• Cross-cultural communication: Effectively communicate and interact with people from different cultural backgrounds.
• Time management: Capable of managing time efficiently to balance multiple tasks and meet deadlines.
• Problem-solving: Strong analytical skills to identify issues and develop effective solutions promptly.

Roles and Responsibilities

• Handle international client calls with professionalism, ensuring a high level of customer satisfaction and effective communication.
• Utilize CRM software to manage customer data, track interactions, and maintain accurate records.
• Perform data entry tasks accurately and promptly to support various process requirements.
• Collaborate with team members to optimize processes and improve service delivery methods.
• Engage in cross-cultural communication to understand and meet the diverse needs of international clients.
• Prioritize tasks effectively to adhere to timelines and deliver quality results consistently.
• Identify any potential issues and apply problem-solving skills to address them efficiently.
• Maintain a positive and professional demeanor during all interactions to foster solid customer relationships.