The Service Now COE function is accountable for the implementation of ITSM, ITBM, HRSD and GRC/IRM for multiple MFs from different regions.

Work you’ll do

Role: Operates as ServiceNow QA for ServiceNow implementation projects.

Responsibilities

Strategic

• Strong communication skills regarding technical topics and remote collaboration skills are critical to this role.
• Demonstrates an ability to provide accurate project estimates and timelines.
• Demonstrates an ability to deliver on project commitments.
• Produces work that consistently meets quality standards.

Operational

• Demonstrates the ability to understand complex business and functional requirements.
• Demonstrates superior analytical skills in analyzing user, functional and technical requirements
• Demonstrates practical application of the Testing Concepts in day to day project activities.
• Demonstrates proficiency in creating Test Plan and Test Strategy documents.
• Demonstrates the ability to derive the Test Scenarios from the Business Requirements.
• Demonstrates working understanding in Test Design and writing detailed test cases based on user scenarios.
• Demonstrates proficiency in Test Execution and Test analysis
• Demonstrate a working understanding of Database testing skills like writing queries using joins, Stored procedures and views.
• Demonstrates a working understanding of analyzing test execution results and the creation of appropriate test metrics.
• Demonstrates a working understanding of the defect management process.
• Demonstrates a working understanding of ServiceNow Test Management and Agile
• Demonstrates a working understanding of automation testing concepts and hands on ServiceNow ATF
• Demonstrate a working understanding of Automation execution like preparing smoke test scenarios and execution in continuous basis with each deployment
• Demonstrates the ability to enhance automation scripts to build a regression suite.
• Demonstrates a working understanding of software testing techniques and strategies.
• Demonstrates a working understanding of web service testing using SOAP UI.
• Demonstrates working understanding in Mobile Testing. Demonstrates a working understanding of the various Test Management and Defect Management tools.
• Demonstrate working knowledge of various QE methodology like Agile, and V Model etc.
• Demonstrates a working understanding of quality assurance and/or software development processes and methodologies, with the ability to share that knowledge with peers, and project team members.
• Demonstrates excellent analytical skills and ability to solve complex problems.
• Identifies ways of “working smarter”, through elimination of unnecessary steps or duplication.
• Demonstrates the ability to manage the Complete Testing activities for the project as a sole contributor.