Company Overview

21st Century Global Services is a staffing and recruiting leader with their headquarters in Delhi. With a dedicated team of 2-10 employees, they specialize in delivering exceptional end-to-end staffing solutions. To learn more, visit their website at 21stcc4u.com.

Job Overview

We are seeking a Junior Customer Support Specialist fluent in German/Spanish/Polish or Dutch for our Gurgaon location. This full-time role requires 6months to 3 years of work experience and involves shifts aligned with UK timings. The selected candidate will engage with diverse international clients, ensuring exceptional service delivery using various customer service tools.

Qualifications and Skills

• Fluent in German with strong verbal and written communication skills.
• Fluent in Spanish, capable of conveying complex information clearly and concisely.
• Fluent in Polish, demonstrating a high level of proficiency and cultural understanding.
• Fluent in Dutch with excellent linguistic abilities and attention to detail.
• Proficient in using customer service tools such as Zendesk (Mandatory skill).
• Experienced working in shifts aligned with UK timings (Mandatory skill).
• Familiarity with CRM software such as Salesforce for effectively managing customer relationships.
• Strong problem-solving skills with the ability to address and resolve customer inquiries promptly.

Roles and Responsibilities

• Provide high-quality support across multiple languages, ensuring timely and accurate assistance.
• Utilize customer service tools to track and manage customer inquiries efficiently.
• Collaborate with international teams to enhance service delivery and customer satisfaction.
• Adhere to UK shift schedules, maintaining flexibility for meeting job requirements effectively.
• Maintain customer records and upcoming opportunities using CRM platforms like Salesforce.
• Resolve customer issues through proactive troubleshooting and problem resolution techniques.
• Keep abreast of the latest industry trends and tools to enhance support quality.
• Provide feedback to management for process and service improvements based on customer interactions.