Non-Technical Req: Customer support, International voice process.

exp: 1-2.2 Yrs Max.

Location: Hyderabad.

Mode of Interview: 2 Rounds Virtual.

Mode of Work: WFO 5 days.

Budget: 4.2 LPA.

Shifts: Night Shift- 1way cab will be provided.

Top Company

• Qualifications and SkillsFluent English Communication, as this is a voice process dealing with international clientele (Mandatory skill).
• Problem-Solving abilities to efficiently address and resolve customer issues (Mandatory skill).
• International BPO experience is essential for understanding the nuances of global consumer interaction (Mandatory skill).
• Active listening with the capability to understand and interpret customer needs and concerns effectively.
• Proficiency in CRM software to manage and analyze customer interactions for improved service.
• Multitasking skills enabling you to handle several customer queries simultaneously without compromising on service quality.
• Stress management to maintain composure and a professional demeanor during high-pressure situations.
• Adaptability to quickly learn new processes and technologies to enhance customer support experience.

• Roles and ResponsibilitiesHandling customer inquiries and complaints effectively through international voice process channels.
• Ensuring high customer satisfaction by providing timely and accurate information or solutions.
• Maintaining comprehensive records of customer interactions and following up on outstanding matters.
• Collaborating with internal teams to ensure that customer issues are effectively addressed and resolved.
• Continuously updating product knowledge to provide informed responses and recommendations to customers.
• Identifying trends in customer satisfaction and suggesting improvements to management.
• Providing feedback to the team lead on the efficiency of customer service processes.
• Participating in training sessions to improve service delivery skills and stay informed on company updates.