Job Title: Customer Support Advisor  

Location: The Co-Work, Rushub Bizz Bay, Kharadi, Pune  

Job Type: Full-time  

About Transcom:  

Transcom is a global leader in customer experience services, delivering customer care, sales, and technical support across various industries. We are passionate about innovation, diversity, and creating an inclusive work environment. Join us in Pune and be a part of our vibrant team where growth and career opportunities are at the forefront.

Job Overview:

As a Customer Support Advisor, you will play a key role in ensuring that customers receive exceptional service, handling queries, resolving issues, and providing product or service-related information. You will use your communication skills and customer-centric approach to deliver outstanding support.

Key Responsibilities:

- Provide excellent customer support via phone, email, and chat.  

- Address customer inquiries and resolve issues in a timely and professional manner.  

- Understand customer needs and provide accurate information and solutions.  

- Escalate unresolved issues to appropriate teams when necessary.  

- Maintain records of customer interactions, transactions, and feedback.  

- Contribute to team performance and support business goals.

Key Requirements:

- Fluency in English: Must meet Vasant 6 level or above.  

- Education: Bachelor’s Degree in any field.  

- Strong customer service skills and a passion for helping others.  

- Motor Insurance Backround  

- Previous experience in customer service roles and any Insurance backround

What We Offer:

- Vibrant, dynamic, and supportive work environment.  

- Opportunities for growth and professional development within a global company.  

- Comprehensive training to enhance your customer service skills.