Company Overview

2050 Healthcare is India’s leading provider of post-operative healthcare, specializing in managing chronic conditions, neurological issues, trauma, knee replacement rehabilitation, and more. With facilities across multiple cities and a commitment to cutting-edge technology, we are the preferred transitional care partner. Our team includes experienced medical professionals, and we offer comprehensive diagnostic services, making us a trusted name in healthcare.

Job Overview

The Telecaller role at 2050 Healthcare is based in Bengaluru. We are seeking freshers with up to 1 year of experience. Positions are available for both part-time and full-time employment. As a Telecaller, you will be the voice of our company, helping to manage patient inquiries and providing necessary information. This is an exciting opportunity for individuals looking to start their career in healthcare communication.

Qualifications and Skills

• Demonstrated excellence in communication skills, both verbal and written, to effectively engage with patients.
• Active listening abilities to accurately understand and respond to patient inquiries and concerns.
• Persuasion skills necessary to motivate and influence callers toward a resolution or next step.
• Strong customer service skills to provide a positive interaction experience with every call.
• Proficient phone etiquette to professionally handle incoming and outgoing communications.
• Problem-solving skills to effectively address and resolve patient concerns and questions.
• Efficient time management to ensure prompt response to patient calls and proper scheduling.
• Sales skills to promote services beneficial to patient care and rehabilitation plans.

Roles and Responsibilities

• Handle inbound and outbound calls effectively, providing prompt and accurate information to patients.
• Assist patients with queries regarding services offered and guide them through service processes.
• Maintain detailed records of patient interactions and transactions, recording details of inquiries and follow-up actions.
• Build positive relationships and ensure patient satisfaction through professional and courteous communication.
• Coordinate with healthcare professionals to ensure seamless patient care and service delivery.
• Engage in active listening, ensuring a thorough understanding of patient needs and concerns.
• Utilize persuasion skills to inform and educate patients about the benefits of services provided.
• Manage various communication channels to optimize patient support and service efficiency.