We're looking for a Senior Software Engineer - Customer Support (Tech.) in Pune!

Role :- Application Support Analyst

📍 Location: Pune

⏳ Experience: 5 years

🔔 Notice: 0 to 30 days

🔹 Mandatory Skills: Technical Support, Application Support, C#, ASP.NET, MVC, SQL, Stored Procedures, and JavaScript

Responsibilities

• Understand how the product works and how it is used by customers.
• Interact with customers on/ off-site to troubleshoot issues, provide workarounds by leveraging your software development skills.
• Understand and fulfill enhancement requests received via customer use-cases.
• Develop knowledge base articles for both customer and internal staff to reduce troubleshooting time and drive faster issue resolution.
• Provide technical expertise, guidance, mentorship to team members. Participate in hiring processes.
• Follow and contribute to defined CRM processes to manage customer requests efficiently.
• Provide hot fixes, patches and upgrade deployment support in production and staging environments and work closely with customers to schedule and test.
• Define and track bugs for Development, and offer innovative ideas to improve product quality.
• Work practicing agile methodologies, follow best coding practices and ensure quality & timely delivery.
• Role may involve travel to customer locations.
• Should be open to work for EST /PST shifts ( 5:30PM IST or 9:30PM IST onwards)

📌 Key Requirements:

- 5+ years of experience in Application Development/Support or sustaining engineering

- Proficiency in C#, ASP.NET, MVC, SQL, Stored Procedures, and JavaScript

- Familiarity with Windows Azure and Cloud Computing is a plus

- Strong grasp of customer support processes and tools

- Excellent written and verbal communication skills

- Ability to listen well, comprehend customer issues, and provide effective solutions