Company Overview

At 10X - Hiring, we are passionate about revolutionizing the recruitment landscape. Our mission is to make the hiring process smoother, efficient, and tailored to your company's needs. With a commitment to excellence, we specialize in Design hiring, leveraging it as our key strength. Located in Bangalore, 10X hiring operates in the Staffing and Recruiting industry.

Job Overview

We are seeking a mid-level Product Support Engineer to join our team in Bangalore Urban. As a Product Support Engineer at 10X - Hiring, you will be responsible for providing exceptional support to our clients, ensuring that their product-related issues are resolved efficiently and effectively. This is a full-time position.

Qualifications and Skills

• Customer communication (Mandatory skill): Ability to engage professionally and efficiently with clients, ensuring clear and effective interactions.
• Quality assurance (Mandatory skill): Ensure that the product meets the required standards and client expectations through meticulous testing and analysis.
• Technical troubleshooting: Skilled in diagnosing and resolving technical issues related to software and hardware products.
• Problem solving: Strong analytical skills to identify issues and develop effective solutions promptly.
• Software debugging: Proficiency in debugging software to find and fix errors that affect functionality and performance.
• Product knowledge: Deep understanding of the product to provide accurate and efficient support.
• Ticket management: Experience in managing customer support tickets, ensuring timely resolution, and maintaining detailed records.
• Documentation: Ability to document troubleshooting and problem resolution steps clearly and comprehensively for future reference and team use.

Roles and Responsibilities

• Provide high-quality support to clients, addressing their product-related queries and issues promptly.
• Diagnose, troubleshoot, and resolve technical problems reported by clients efficiently.
• Collaborate with the development team to escalate and resolve complex technical issues.
• Create and maintain comprehensive documentation of support cases, troubleshooting steps, and resolutions.
• Ensure customer satisfaction by providing timely and accurate information and solutions.
• Identify patterns in support requests to suggest improvements in product features and customer service processes.
• Conduct quality assurance tests to ensure the product meets specified requirements and standards.
• Participate in training sessions and workshops to stay updated with the latest product features and industry trends.