Title: Technical Implementation Consultant

Roles and Responsibilities:

• Manage the activities of the implementation and support team (professional services team) and continuously improve in terms of customer satisfaction and service quality.
• Deploy, configure and support our solutions to meet customer’s documented business requirements, and assist customers with end-to-end system testing and troubleshooting.
• Provide integration support such as explanation of available integration interfaces including their setup, testing, troubleshooting and after-sales support.
• Perform technical training and transfer knowledge to customer's administrators.
• This is a customer facing position and you may be required to work at customer site for prolonged periods or permanently. You must be able to travel minimum 25% - 75% of the time as required, without restriction.
• Provide customers with follow-up consulting and general assistance in areas of expertise.
• Attend internal project meetings and provide status on progress of activities and deliverables.
• Work on special projects to help increase efficiencies across our technical implementations.
• Act as a Trusted Advisor for the customers and communicate enhancement requests back to the product team.
• Participate in system training and learn all aspects of system functionality.

Requirements:

• Fluent in Arabic and English languages, both written and verbal.
• Demonstrated ability to analyze requirements and understand the technology implications of the requirements to make independent decisions quickly and effectively.
• Demonstrated ability to work independently and collaboratively with colleagues, customers and partners.
• Excellent communication skills, organizational skills, prioritization skills, documentation skills, problem-solving and analytical skills.
• Must be a self-motivated person with a drive for continuous learning and improvement.
• Must be presentable and self-confident.
• 3+ years of experience with large enterprise customers in a similar role.
• 3+ years hands-on experience in Web Applications running on IIS with databases.
• In-depth knowledge of Microsoft Server Operating System.
• Tracking, documenting and communicating project status, issues, risks and decisions to project stakeholders on the status of all deliverables and work accomplished.
• Proficient in Microsoft Office products (Outlook, Word, Excel, PowerPoint).
• Bachelor degree in Computer Science, Computer Engineering, or equivalent.

Preferred Candidates:

• 2+ years of experience in the banking/financial industry applications in particular.
• 2+ years of experience in .NET web applications with MS SQL, Oracle or DB2 databases.
• 2+ years of experience in troubleshooting web services.
• 2+ years of experience in BPM/Workflow or Archiving/DMS/ECM solutions in any industry.