Project Support Engineer

Bangalore
Full-Time
Senior: 7 to 10 years
15L - 25L (Per Year)
Posted on Sep 29 2023

Not Accepting Applications

About the Job

Skills

dotnet
.net
Product Support
Application Support
Project Support
BPM

Title : Technical Implementation Consultant


Roles and Responsibilities :


- Manage the activities of the implementation and support team (professional services team) and continuously improve in terms of customer satisfaction and service quality.


- Deploy, configure and support our solutions to meet customer's documented business requirements, and assist customers with end-to-end system testing and troubleshooting.


- Provide integration support such as explanation of available integration interfaces including their setup, testing, troubleshooting and after-sales support.


- Perform technical training and transfer knowledge to customer's administrators.


- This is a customer facing position and you may be required to work at customer site for prolonged periods or permanently. You must be able to travel minimum 25% - 75% of the time as required, without restriction.


- Provide customers with follow-up consulting and general assistance in areas of expertise.


- Attend internal project meetings and provide status on progress of activities and deliverables.


- Work on special projects to help increase efficiencies across our technical implementations.


- Act as a Trusted Advisor for the customers and communicate enhancement requests back to the product team.


- Participate in system training and learn all aspects of system functionality.


Requirements :


- Fluent in Arabic and English languages, both written and verbal.


- Demonstrated ability to analyze requirements and understand the technology implications of the requirements to make independent decisions quickly and effectively.


- Demonstrated ability to work independently and collaboratively with colleagues, customers and partners.


- Excellent communication skills, organizational skills, prioritization skills, documentation skills, problem-solving and analytical skills.


- Must be a self-motivated person with a drive for continuous learning and improvement.


- Must be presentable and self-confident.


- 3+ years of experience with large enterprise customers in a similar role.


- 3+ years hands-on experience in Web Applications running on IIS with databases.


- In-depth knowledge of Microsoft Server Operating System.


- Tracking, documenting and communicating project status, issues, risks and decisions to project stakeholders on the status of all deliverables and work accomplished.


- Proficient in Microsoft Office products (Outlook, Word, Excel, PowerPoint).


- Bachelor degree in Computer Science, Computer Engineering, or equivalent.


Preferred Candidates :


- 2+ years of experience in the banking/financial industry applications in particular.


- 2+ years of experience in .NET web applications with MS SQL, Oracle or DB2 databases.


- 2+ years of experience in troubleshooting web services.


- 2+ years of experience in BPM/Workflow or Archiving/DMS/ECM solutions in any industry.

About the company

Digital Transformation Company

Industry

IT Product Development

Company Size

51-200 Employees

Headquarter

Bangalore