Title : Technical Implementation Consultant

Roles and Responsibilities :

- Manage the activities of the implementation and support team (professional services team) and continuously improve in terms of customer satisfaction and service quality.

- Deploy, configure and support our solutions to meet customer's documented business requirements, and assist customers with end-to-end system testing and troubleshooting.

- Provide integration support such as explanation of available integration interfaces including their setup, testing, troubleshooting and after-sales support.

- Perform technical training and transfer knowledge to customer's administrators.

- This is a customer facing position and you may be required to work at customer site for prolonged periods or permanently. You must be able to travel minimum 25% - 75% of the time as required, without restriction.

- Provide customers with follow-up consulting and general assistance in areas of expertise.

- Attend internal project meetings and provide status on progress of activities and deliverables.

- Work on special projects to help increase efficiencies across our technical implementations.

- Act as a Trusted Advisor for the customers and communicate enhancement requests back to the product team.

- Participate in system training and learn all aspects of system functionality.

Requirements :

- Fluent in Arabic and English languages, both written and verbal.

- Demonstrated ability to analyze requirements and understand the technology implications of the requirements to make independent decisions quickly and effectively.

- Demonstrated ability to work independently and collaboratively with colleagues, customers and partners.

- Excellent communication skills, organizational skills, prioritization skills, documentation skills, problem-solving and analytical skills.

- Must be a self-motivated person with a drive for continuous learning and improvement.

- Must be presentable and self-confident.

- 3+ years of experience with large enterprise customers in a similar role.

- 3+ years hands-on experience in Web Applications running on IIS with databases.

- In-depth knowledge of Microsoft Server Operating System.

- Tracking, documenting and communicating project status, issues, risks and decisions to project stakeholders on the status of all deliverables and work accomplished.

- Proficient in Microsoft Office products (Outlook, Word, Excel, PowerPoint).

- Bachelor degree in Computer Science, Computer Engineering, or equivalent.

Preferred Candidates :

- 2+ years of experience in the banking/financial industry applications in particular.

- 2+ years of experience in .NET web applications with MS SQL, Oracle or DB2 databases.

- 2+ years of experience in troubleshooting web services.

- 2+ years of experience in BPM/Workflow or Archiving/DMS/ECM solutions in any industry.